Theme
Unit Responsible
Progress
Objective
Several FOA forms are clunky, take too much time, lead to errors, and/or cause confusion. In FY 2024/25, introduce “Year of Re-Form,” which involves using Docusign to remove pain points because of forms.
Metric
Identify major pain points with customer focus groups by Apr 2025. Process-map steps and identify workflow improvements and “reform” at least 10 forms by Jun 1, 2025.
goals progress image
