Michelle Belden, Aggie Surplus Coordinator of Accounting & Financial Services, manages the university department surplus store and assisting departments and individuals sell and purchase affordable office and electronic items.
When did you join the University?
I started working here in 2007. I am also a UCD graduate.
What's your day-to-day role in stewarding university resources?
First of all, I love my job. It allows me to meet so many campus and public people and provides an opportunity to visit different locations on campus. On top of all that I get to be involved with supporting sustainability at UC Davis! Most of my days are spent reviewing and processing work orders to bring in marketable items for sale, receiving items, networking with department and public customers to find homes for all of the interesting items we sell, assisting departments with urgent requests, large moves and remodels, supervising the student staff, and running the Aggie Surplus store.
What's an example of how you delight customers?
I recently helped facilitate an urgent request for a department that needed some items removed on a few days’ notice. They had planned on moving a large laser but needed several pallets of e-waste cleared from the pathway before they could do it. I was able to submit the work order quickly (normally there is about a three week turn-around time) and coordinate with Special Services to get the items removed for them. In all cases, I work to understand the needs and situations of the customer, especially when they come to me with an urgent request.
What do you like best about working at UC Davis?
My favorite part of working at the university is being a part of all the great things UC Davis does and interacting with the interesting people that work here.
What's the most challenging part of your job?
Space and time issues at Aggie Surplus! As the campus continues to grow there’s been an increase in items being upgraded and replaced over the last few years. With that comes the challenge of removing items in a timely manner to meet departmental move and remodel schedules, as well as to store and re-home the large quantity of useable items for sale. I market, market, market and sell, sell, sell, as creatively as possible. There are also a lot of bargains made daily to keep things in rotation. In addition to that, I advise departments to get requests in as early as possible so we can meet their deadlines.
Tell us one thing about yourself that most people wouldn’t know.
I threw the first pitch out at an A’s game.
What’s something you like to do when you’re not at work?
I love to travel!